Privacy policy

At Panda Incense (referred to as "we", "us", or "our"), we respect your privacy and are committed to protecting it through our compliance with this policy.

1. Information We Collect
We collect information from you when you visit our site, register, place an order, or subscribe to our newsletter. This includes:

  • Personal Identification Information: Name, email address, mailing address, phone number, and payment information (credit card details are processed securely by our third-party payment processor and are not stored on our servers).
  • Non-Personal Identification Information: Browser type, IP address, operating system, and browsing behavior (via cookies).

2. How We Use Your Information
We use the collected information to:

  • Process and fulfill your orders, including sending order confirmations and tracking numbers.
  • Personalize your shopping experience and improve our website.
  • Send periodic promotional emails (you may opt out at any time).
  • Screen for potential risk and fraud.

3. Sharing Your Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates.
We may use third-party service providers (e.g., Shopify, PayPal, shipping carriers) to help us operate our business, provided they agree to keep this information confidential.

4. Cookies
We use cookies to enhance your experience, gather general visitor information, and track visits to our website. 

5. Privacy Rights
You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, and to request deletion of such information. To exercise these rights, please contact us at support@pandaincense.com.

6. Data Security
We implement a variety of security measures to maintain the safety of your personal information. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology.

7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.

June 27, 2026