FAQs

Q: Do these incense sticks have a bamboo core or a solid herbal core?

Our incense sticks are 100% solid, coreless herbal incense with no bamboo core. Most ordinary incense on the market uses a traditional bamboo core structure, which requires synthetic dip, chemical adhesives, and charcoal to support burning, resulting in an artificial smell, harsh smoke, and an impure fragrance.

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Q: Are these incense safe for pets and sensitive people?

Yes. With 100% natural herbs, zero additives, charcoal-free and low-smoke features, our incense produces clean and mild smoke without toxic chemicals and irritating odors. It is friendly to pets, pregnant women, children and people with sensitive respiratory tracts, safe for daily family indoor use.

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Q: Is the fragrance strong or mild?

Our incense features a soft, balanced, and natural, mild aroma without a pungent or overpowering scent. Most ordinary incense with synthetic fragrances, chemical additives, and synthetic dip will produce strong, sharp, artificial smells that feel overwhelming and uncomfortable. In contrast, our sticks are made of 100% natural plants with zero additives and no synthetic ingredients. The pure plant-based formula releases a gentle, authentic herbal fragrance that creates a calm, soothing atmosphere for stress relief, focus, and restful sleep.
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Q: Does the incense leave residue or a weird odor?

No strange chemical aftertaste or pungent residual smell. Pure natural plant burning brings a clean scent and little residual smoke, making it friendly for indoor closed spaces, bedrooms, and study rooms.
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Q: Is there any charcoal or chemical filler inside the incense?

Absolutely no charcoal, no chemical fillers, and no artificial extenders. Different from regular incense that relies on charcoal to support burning, our Charcoal-Free & Zero Additives formula completely depends on natural herbal materials to achieve steady 40-minute slow burning, effectively avoiding harsh smoke, peculiar smell and harmful substances produced by charcoal combustion.
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Q: Are these incense sticks suitable for vegan users?

Yes, all of our incense sticks are 100% vegan-friendly. We only use pure plant-based herbal raw materials, without any animal-derived ingredients, animal glue, beeswax, or animal by-products. Every stick is handcrafted in strict compliance with vegan standards and is safe and reliable for vegan buyers.
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Q: How long does each incense stick burn?

For the full size, each incense stick features a 40-minute slow, steady burn time. Compared with ordinary 20- to 30-minute market incense, our long-burn formula delivers a longer-lasting, consistent, mild aroma without sudden, fast burning or weak fragrance.

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Q: Do I need a special incense burner for these sticks?

No special burner required. Our standard-size incense sticks fit most common incense holders, burners and ash catchers on the market. The stable burning design also prevents irregular ash falling, making daily use simple and convenient for beginners.
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Q: How should I store the incense sticks to keep the fragrance fresh?

To preserve the original pure herbal fragrance, please store the incense in a cool, dry and ventilated place, avoiding direct sunlight, high temperature and humid environment. Sealed storage is recommended for long-term unused sticks, which can effectively prevent fragrance loss and keep the aroma pure and lasting.
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Q: Do you ship internationally?

Yes, we do. You can contact us or order directly.

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Q: I have a store and would like to stock your products. How can I do this?

We’d love to have a chat with you about stocking our products. Please drop us an email at support@pandaincense.com, and we’ll get back to you asap.