Shipping policy
We believe every detail matters—from the care we put into crafting our products to the attention we give to delivering them safely to your home. Here's everything you need to know about how we ship your order:
1. Processing Time
Orders are typically dispatched within 1-3 business days (Monday to Friday, excluding public holidays). You will receive a notification with tracking information once your order has shipped.
2. Shipping Rates & Delivery Estimates
We offer various shipping options to meet your needs. Shipping costs are calculated based on your cart total and are displayed clearly at checkout.
| Shipping Method | Estimated Delivery Time | Cart Total | Shipping Cost |
| Standard Shipping | 5-8 Business Days | $0 – $38.99 | $9.99 |
| Free Shipping | 5-8 Business Days | $39+ | Free on orders over $39 |
Please note that delivery times are estimates and may be affected by customs clearance, weather, or carrier delays.
3. Special Handling for Incense Products
Our incense sticks are handcrafted and delicate. We take extra care in packaging to prevent breakage during transit. If your incense arrives damaged, please refer to our Return Policy for assistance.
We’re here to ensure your Panda Incense experience is as seamless and joyful as possible. If you have questions about your order or need assistance, please don’t hesitate to reach out. Thank you for allowing us to help make nature home.
4. International Orders
For orders outside the checkout list, we’re happy to help! Our team will work with you to ensure your Panda Incense items reach you wherever you are.
5. Customs, Duties, and Taxes
Panda Incense is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (including tariffs, taxes, and other costs) are the responsibility of the customer.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can also track your order here: Tracking Page.
6. Shipping Restrictions
We are unable to ship to P.O. Boxes or APO/FPO addresses at this time.
7. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us immediately at support@pandaincense.com. We will work with the carrier to file a claim and resolve the issue.